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Gerard Millán
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AI training for teams

AI training for operations and support teams

Half a day of hands-on work with your team, on its real processes. No filler theory: by the end, everyone knows how to use Claude in their own job and the team leaves with 2 or 3 automations already built.

€900 + VAT per session

Buy now · Half-day session Book a call

The problem

  • Everyone on the team uses AI their own way, or not at all, with no shared approach and no measurable results.
  • You have sat through generic prompt-writing courses that had nothing to do with your work.
  • You are worried about putting customer data into AI tools without knowing what is allowed.
  • You want to start automating, but first the team needs to understand what is possible.

Before and after

Before (manual) 1. Everyone uses AI their own way 2. Prompts copied from the internet 3. Output that has to be redone 4. Doubts about customer data BEFORE 4 · manual Everyone uses AI their own way Prompts copied from the internet Output that has to be redone Doubts about customer data
After (automated) 1. Shared rules for using AI 2. Shared skills and templates 3. 2-3 automations up and running AFTER 3 · automated Shared rules for using AI Shared skills and templates 2-3 automations up and running
What changes in a support team after a half-day session.

What I do

  1. 01

    Preparation with your use cases

    Before the session we have a 30-minute call to pick 2 or 3 real team processes to work on.

  2. 02

    Fundamentals people actually use

    How to work with Claude: context, instructions, checking the output and its limits. Plus which customer data can be used, and how.

  3. 03

    Workshop on your processes

    We build the automations together: Claude projects and skills, reply templates, data extraction from documents and ticket summaries.

  4. 04

    Material to carry on alone

    A best-practice guide, everything we created during the session and the recording if the training is remote.

What gets built in a typical session

With a support team: a Claude skill that summarises long ticket threads and proposes the next action, a template for drafting replies in the company’s tone of voice and a workflow that extracts data from attachments. With a back office team: reading invoices and delivery notes, reconciling lists and drafting repetitive emails. More detail on this approach in Claude skills for business teams.

If after the training you want to automate complete processes connected across tools, the next step is AI implementation.

What you get

  • 2-3 automations built and working by the end of the session
  • AI usage guide tailored to your company
  • Library of Claude instructions and skills for your processes
  • Session recording, if remote
  • Recommended next steps for the team

Who it's for

  • Operations, back office, support or sales teams of up to 12 people.
  • Companies that want the team using AI with judgement before automating at scale.
  • Managers who want to measure impact in hours saved, not in adoption rates.

Who it's not for

  • If you want an inspirational talk about the future of AI.
  • Development teams looking for advanced technical training.
  • Groups of more than 12 people in one session: the hands-on part gets lost. We can run several.

Price

Half-day session

€900 + VAT

  • 4 h hands-on workshop
  • Up to 12 people
  • Remote or in person in Barcelona
  • Prep call to choose your use cases
Buy now · Half-day session

Secure payment via Stripe. You receive a VAT invoice.

Questions before you buy? Book a call

3-session programme

€2,400 + VAT

  • 3 sessions of 4 h, 1-2 weeks apart
  • From individual use to team automations
  • Review between sessions of what the team has built
  • Remote or in person in Barcelona
Buy now · 3-session programme

Secure payment via Stripe. You receive a VAT invoice.

Questions before you buy? Book a call

In person outside Barcelona: travel expenses are added. Prices exclude VAT.

FAQ

What does the team need for the session?

One laptop per person and a Claude account. If you do not have one, I help you choose the right plan beforehand. For in-person sessions, a room with a projector.

When does the session happen after payment?

I get in touch within one working day to set the date. There is usually a slot within one to three weeks.

What is the difference between the session and the programme?

In the session the team learns and builds its first automations. In the programme we repeat the cycle three times: each session starts from what the team has used in between, and we finish with team-wide automations, not just individual ones.

What if my team has more than 12 people?

We run several sessions with smaller groups. Get in touch and I will send you a quote.

Can the training be in English?

Yes, the training can be delivered in English or Spanish.

Is it useful if we have never used AI?

Yes. The session starts from zero and is designed for non-technical profiles. What matters is that the team knows its own processes well.

Other services

Process audit

€1,500 + VAT

2 weeks · 3 sessions with your team. You get a map of your processes, the bottlenecks and a prioritised automation plan.

AI implementation

from €3,000 + VAT

Automations and Claude agents connected to your tools. Handover training and 30 days of support included.

Zendesk administration

from €500/month + VAT

A Zendesk admin you can rely on: triggers, macros, views, reporting and AI in support. No lock-in.

Which process would you like to stop doing by hand?

Walk me through it on a 30-minute call. I'll tell you whether it can be automated, how much time it would save and where I'd start. No strings attached.

Book a call Message me on WhatsApp