Practical notes on automating processes with AI: what works, what doesn’t and what it costs.
27 October 2026
AI on top of a messy Zendesk multiplies the mess. Here is how I audit, cut and document triggers, automations and fields so AI triage and suggested replies actually work.
20 October 2026
Most SMBs start with the tool and end up with a demo nobody uses. Starting with the process, measured in hours, gives you a first automation that pays for itself.
Walk me through it on a 30-minute call. I'll tell you whether it can be automated, how much time it would save and where I'd start. No strings attached.